FAQ

General Information

Q: What is Bluecollaz?

A: Bluecollaz is an apparel and accessories brand dedicated to the men and women of the skilled trades. We create cool, comfortable, construction-inspired street gear designed to be worn after work hours while still letting you Wear Your Trade™.

Q: Where are your products made?

A: Our apparel is designed and printed in the United States. We partner with high-quality suppliers to ensure every piece meets the durability and comfort standards you expect.

Q: How can I contact customer service?

A: The best way to reach us is by emailing us at [support@bluecollaz.com]. We typically respond within 1-2 business days.

Orders & Payment

Q: What payment methods do you accept?

A: We accept all major credit cards (Visa, Mastercard, Amex, Discover) as well as PayPal and other secure payment methods displayed at checkout.

Q: Can I modify or cancel my order after placing it?

A: We process orders quickly! If you need to modify or cancel, please contact us immediately (within 1 hour) after placing your order. Once an order enters the shipping/fulfillment stage, we are unable to make changes.

Q: Do you offer discounts for bulk or trade purchases?

A: Yes, we offer special pricing for bulk orders for crews or companies. Please contact us directly at [support@bluecollaz.com] for a custom quote.

Shipping & Delivery

Q: What is your processing (handling) time?

A: Orders are typically processed and shipped within 1–3 business days (Monday–Friday). This is the time it takes us to prepare your order before it's picked up by the carrier.

Q: How long does shipping take?

A: Once shipped, delivery times vary by destination:

  • USA Standard Shipping: 3–7 business days (transit time).

  • International: 7–21 business days, depending on the destination.

Q: Do you offer free shipping?

A: Yes! We offer Free Standard Ground Shipping within the USA on all orders of $75.00 or more.

Q: Do I have to pay customs duties or taxes for international orders?

A: Yes. The customer is responsible for any import duties, customs taxes, or fees charged by the destination country. These charges are not included in your item price or shipping cost.

Returns & Exchanges

Q: What is your return policy?

A: We offer a 14-day return and exchange policy. You have 14 days from the date of delivery to request a return, provided the item is unworn, unwashed, and has all original tags.

Q: Who pays for return shipping?

A:

  • Customer Responsibility: If you are returning an item due to a change of mind or the wrong size ordered, the customer is responsible for the return shipping cost.

  • Bluecollaz Responsibility: If the return is due to our error (e.g., a defective or incorrect item), we will provide a pre-paid return label.

Q: How do I initiate a return or exchange?

A: Please email us at [support@bluecollaz.com] with your Order Number and the reason for the return. We will send you instructions and a Return Authorization Number (RAN).

Product Care

Q: How should I wash my Bluecollaz apparel to maintain the quality?

A: To keep your gear looking great, we recommend:

  • Wash inside out in cold water.

  • Use a mild detergent.

  • Tumble drying on low heat or, ideally, hang drying.

  • Do not iron directly over the graphic/print area.